Human Resources at Hastings Direct

Our Human Resources team play a vital role in shaping and delivering the right experience for colleagues - all through their career with us. We operate in a fast-moving environment where being reactive to change is key. So, we need to develop our operations, launch new initiatives and projects and continuously build the capabilities within our team.

We work alongside our leaders to help them create an environment where colleagues can perform at their best and are treated in a way that’s consistent with our values. We aren’t from a corporate world, so we’re not hung up about the way our employees look or what degrees they have. We believe that our colleagues should be themselves at work as they contribute to the growth of the business and see the difference that they make.

Our Human Resources teams

HR Business Partners

HR Business Partners

We’re responsible for partnering each business area, understanding their specific needs, challenges and goals and translating this into a people strategy and tactical plan that embraces resourcing, development, talent and culture. We also design bespoke solutions to meet business challenges and ensure the department and leadership teams achieve targets and play a key role during periods of change and transformation.

HR Shared Service and Advisory

HR Shared Service and Advisory

In Shared Services, we manage all administration and payroll services through our external partners, supporting the business by managing our HR system, maintaining policies and providing up-to-date detailed data around our colleagues. Within Advisory we provide specialist HR services that help managers to understand and implement our policies and help them manage their teams effectively. We also provide people management and employee relations training and coaching for managers.

Public Relations and Internal Communications

Public Relations and Internal Communications

We’re the team responsible for bringing the Hastings Direct story to life. We ensure that our colleagues and other key stakeholders remain well informed of what the business is doing, so that they feel motivated to help us achieve our company objectives. We also manage our reputation both internally and externally, working with local and national media and external bodies to help positively raise and maintain our company profile.



We deal with all aspects of pay and benefits within the business. Much of our work is undertaken in conjunction with the HR Business Partners, but also involves extensive interaction with other departments such as Finance, Legal and Governance, and Compliance.



Our Talent team delivers solutions by developing high-performance teams and individuals and building our talent pipeline to support business growth.

Within Talent we have a number of teams:

Technical Recruitment and Training. Working with our customer facing operational colleagues, we attract and recruit, then train and develop, new colleagues for our Retail and Claims operational areas.

Professional and Support. Working with business leaders, we attract and introduce talented individuals into our professional and support areas.

Technical Learning Design. We develop and manage all of the training content for all our colleagues, including our Annual Mandatory Training Suite.

Talent and Leadership. We collaborate with our HR Business Partners and business leaders to help develop leaders and their teams. Creating an environment where colleagues can perform and deliver to their objectives.

Meet some of our Human Resources team

Victoria Ash
HR Business Partner

I was searching for a new role after returning from travelling and was referred to Hastings Direct by a friend. They mentioned it was a great place to work. They weren’t wrong! The company has a unique people focused culture. It's a place where the leaders are in touch with colleagues, as well as business needs, plus there’s a genuine entrepreneurial feel. New ideas and initiatives to drive the business forward are welcomed and senior leaders across the business are accessible, which enables quick decision-making. It means that it’s an exciting place to work too. It never stands still and there’s never a dull moment!

Mark Moritt
HR Business Partner

I was initially attracted to Hastings Direct when I was based in London in another role. The lifestyle change of working for a local company appealed to me. After I looked further into making the move, it soon became clear that I wouldn’t be just another employee. There was a genuine opportunity to make a real difference. So, I took the plunge! And, I’m glad that I did. Hastings Direct is a great place to work. I’m enjoying a career with a company that allows me to make the most of my skills and experience. I’m genuinely interested in the success of the company too, because I can see that it has the capability and potential to achieve great things. I want to be part of its growth, share in its success and see just how far we can go.

Sarah Jaffey
Training Manager

I started as a team leader in the sales department when I joined Hastings Direct in 2010 and my manager noticed that my skills could be suited to being a trainer. So, I became a trainer and recently I’ve been given the opportunity to progress further as a training manager. Hastings Direct offers great benefits and puts their employees at the forefront of what they do, while always being clear and upfront with them. I feel the company looks after its people well and I’ve always had great support from management with my development.

Where our Human Resources teams are based

Not every one of our roles are available in all our Hastings Direct offices. Here are where you can find the roles you are interested in.

Latest jobs

Here are just some of the vacancies that we currently have in Human Resources. Simply, click on the 'Full details' button to find out more. You can see all the jobs we have here by clicking the 'Search all jobs' button.

But don’t forget, if you can’t find your perfect job right now, you can 'Register for job alerts'. That way, we’ll get in touch when a relevant job does come up.

Email the recruitment team

HR Advisor 9 Month FTC | Leicester

Learning and Development Designer | Bexhill-on-Sea

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